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The command is admin-only and isn’t suggested in chat to people who can’t use it. Grant the ace and reconnect:
server.cfg
If you’re in an admin group and it still refuses, check Config.Creator.aceOnly isn’t true.
In this order:
  • Is the button placed? Open the floor. An unplaced button reads not set in orange, so use recapture. A floor built while the server was on the text UI has its button on the arrival point instead, so recapture that one too.
  • Can you use that floor? With Hide buttons on locked floors on, a floor you have no access to shows no button. See Access control.
  • Is ox_target running? Without it the text UI is used, which prompts at the arrival point instead. The chip at the top of the creator shows which is live.
Re-place the Teleport to point. The see-through ped shows exactly where they end up and which way they face. Falling through usually means the point is slightly inside geometry, so aim at open floor a step further from the wall.
  • On standalone nobody has a job, so any restriction locks the elevator for everyone. Leave the rules empty for a public lift.
  • On ESX there are no gangs, so a gang rule never matches.
  • If the picker lists no jobs, your framework returned no list. You can still type a name, but ranks can’t be listed.
Also check whether the rule is on the elevator or the floor. A floor rule replaces the elevator’s; a floor with no rule inherits it.
Turn on Config.Debug and ride again. The console prints:
screenFade false means the fade is off in the Settings panel. native faded false is normal: it means something else on your server owns the game’s own fade, which is why this resource draws its own.
Open Settings and press Test next to Play the ding. If it plays there but not while riding, the browser layer is refusing to play without a click, and the script falls back to a game sound. If it doesn’t play there either, check the folder is intact and named exactly awoken_elevators.
Saving pushes to every client, so this usually means the save didn’t happen. The bottom-right of the creator reads Saving then Saved. If it reads Every floor needs its button placed or Needs a name and a floor, the elevator is incomplete and deliberately isn’t written until it’s fixed.

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Still stuck?

Support

Open a ticket with your server’s console output and what you were doing when it happened.